1. Introduction

These Terms and Conditions (“Terms”) set out the provision of training services by GPMplus (“Provider”, “we”, “us”) to the Client (“client”, “you”). By booking services, you agree to these Terms.

2. Scope of Services

We provide mentoring and coaching services delivered by mentors and coaches who have experience working as healthcare professional, as described on our website and in our marketing materials.

2.1 Service Delivery

• Services are:
  • delivered online; and,
  • provided by appropriately experienced mentors and coaches.

2.2 Service Materials

• Clients are provided with access to our mentoring and coaching portal which provides information such as contact details, session bookings, session notes and access to supporting materials. Access to the portal is for personal use only.
• All materials are for personal use only.
• Redistribution, reproduction, or resale is prohibited without written permission.

3. Client Responsibilities

To ensure you get the most out of your mentoring or coaching service, clients are asked to:

• Provide accurate registration information;
• Manage your own participant booking;
• Engage respectfully with your mentor/coach;
• Review any pre-session materials shared with you;
• Maintain a stable internet connection;
• Use appropriate equipment to enable participation (camera and microphone);
• Ensure that timings are adhered to (please note that the session will not be delayed due to latecomers).

We reserve the right to remove participants for disruptive or inappropriate behaviour, without refund.

4. Booking and Confirmation

• Bookings will be confirmed once full payment is received. Your booking is not guaranteed until you have received confirmation from us.   Confirmation will be emailed to you upon completion of registration and receipt of payment.
• Joining instructions and any pre-session materials will be provided prior to the session date.

5. Payment Terms

• All fees are stated on our website and booking portal.

• Payment is required, either:
  • in full at the time of booking, via our booking portal; or,
  • in full, within 14 days of the invoice date.
• Where a booking is requested less than 14 days before the session date, payment must be made in full immediately.

6. Cancellations and Refunds

6.1 By the Client

• Cancellation requests for service packages must be made in writing to info@gpmplus.co.uk

• If your cancellation request is made:
  • More than 28 days before the first session, you will be granted a credit note for the full amount paid.

• 14-28 days before the first session, you will be granted a credit note for 50% of the amount paid.

• • Less than 14 days before the first session, no refund or credit note will be provided.

• Credit notes can be used towards any GPMplus services within 6 months of the issue date of the credit note. Please note, credit notes may not be transferred.

6.1.1 Transfers

• You may transfer your service to another date (subject to availability), if requested at least 14 days in advance of your original date.
• If you purchase a package of mentoring, you may transfer your subsequent sessions to another date (subject to availability), if requested at least 3 workings days in advance of your original session date.

6.1.2 Non-Attendance

• Failure to attend without notice is treated as a late cancellation and no refund, credit note or transfer of date will be provided.

6.2 By the Provider

We reserve the right to cancel or reschedule a session due to:

• Mentor/Coach illness;
• Force Majeure Events (see clause 14).

In such cases, you will be offered:

• A full refund, or
• Transfer to an alternative date.

We are not liable for any additional costs incurred by the client.

7. Session Expiry & Forfeiture Policy

To help ensure momentum and achieve the best possible outcomes, all mentoring sessions purchased as part of a block package should be booked and completed within twelve (12) months of the original purchase date.

It is the client’s responsibility to schedule their sessions within this twelve (12) month period. If exceptional circumstances arise, such as prolonged illness or other significant events, we may consider an extension. Requests for an extension must be made in writing before the package expiry date, and any extension granted will be at our sole discretion.

 8.Complaints Procedure

We aim to deliver high-quality services. If you are dissatisfied with any aspect of the service, you can make a complaint as follows:

Step 1: Informal Resolution

• We recommend raising any concerns straight away, as often issues can be rectified simply and swiftly. You can raise your concern with the facilitator during or immediately after the services, or you can raise your concern via the GPMplus Operations team: info@gpmplus.co.uk

Step 2: Formal Complaint

• If you are not satisfied with the response under step 1, or you wish to move straight to a formal process, you can submit a written complaint to info@gpmplus.co.uk within 3 months of end of the services. Please include the following information where possible:
  • Service name and date;
  • Description of the issue;
  • Desired resolution.

Step 3: Investigation

• We will acknowledge your complaint within 5 workings day.
• An investigation will be undertaken and a full response will be provided to you within 20 working days.

Anonymous complaints

Complaints received anonymously will be recorded and considered, but action may be limited if sufficient information required to undertake a proper investigation is not available.

More information can be found in our complaints policy.

9. Intellectual Property

All session content, materials, and methodologies remain the intellectual property of the Provider, unless otherwise agreed.

10. Confidentiality

Both parties agree to:

• Keep confidential any sensitive or personal information shared during any session.
• Not disclose such information without prior written consent.

11. Limitation of Liability

• We do not guarantee specific outcomes from our sessions.
• Our liability is limited to the amount paid for the sessions.
• We are not liable for indirect or consequential losses.

12. Data Protection

We process personal data in accordance with applicable data protection laws. More information can be found in our privacy policy.

13. Health & Safety (In-Person Training only)

Participants must:

• Follow all venue safety instructions;
• Inform us of any accessibility or medical requirements in advance.

14. Indemnity

We will not be liable for any loss, damage, claim or costs (howsoever arising), whether direct or indirect, arising out of your failure act or omission to follow safety instructions at any venue or for any injury caused due to medical or other disability requirements. Nothing in this clause is intended to limit our liability for death or personal injury or by operation of law.

15. Force Majeure

For the purposes of this clause 14, ‘Force Majeure Event’ shall mean any cause affecting, preventing or hindering the performance by the Provider of its obligations under these Terms, arising from acts, events, omissions or non-events beyond its reasonable control, including acts of God, riots, war, acts of terrorism, fire, flood, storm, earthquake, civil commotion, malicious damage, any global pandemic or national epidemic (but only in the case where government travel bans/restrictions are imposed or public gatherings have been prohibited).

The Provider shall not in any circumstances be liable to the client for any delay or non-performance of its obligations under these Terms to the extent that such delay or non-performance is due to a Force Majeure Event. For the avoidance of doubt, any liabilities and/or obligations accrued by any one of us up to the date of notification of a Force Majeure Event shall be binding on either of us to the fullest extent.

In the event that the Provider is delayed or prevented from or hindered in performing its obligations under these Terms by a Force Majeure Event, then the Provider shall:

• • give notice in writing of such delay or prevention to the client as soon as reasonably possible, stating the commencement date and extent of such delay or prevention, the cause of the delay or prevention and its estimated duration;
  • use reasonable endeavours to mitigate the effects of such delay or prevention on the performance of its obligations under these Terms; and
  • resume performance of its obligations or rearrange as soon as reasonably possible after the removal of the cause of the delay or prevention.

As soon as practicable following the notification, the Provider shall consult with the client in good faith and use reasonable endeavours to agree appropriate terms to mitigate the effects of the Force Majeure Event and to facilitate the continued performance of these Terms. The Provider shall take or procure the taking of reasonable steps to overcome or minimise the consequences of the Force Majeure Event.

The Provider shall notify the client as soon as practicable after the Force Majeure Event ceases or no longer causes the Provider to be unable to comply with its obligations under these Terms. Following such notification, these Terms shall continue to be performed on the terms existing immediately prior to the occurrence of the Force Majeure Event, unless agreed otherwise between you and us.

16. Governing Law

These Terms are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English Courts.

17.Amendments

We reserve the right to update these Terms at any time. The latest version will be available on our website.

18.Contact Information

LMC Services Yorkshire trading as GPMplus
87-89 Leeds Road, Harrogate, HG2 8BE
info@gpmplus.co.uk
07548 342519