Successful Complaints Management - A Systems Approach

Suitable for:
Suitable for: Practice management, Team leaders/Supervisors, Partners

Course summary:

This course will cover both the factual and process elements of external/patient complaints but will also focus on the emotional aspects of managing complaints.

It will help you to consider:

• Why complaints happen

• Why a robust complaints system can be effective and efficient

• How, by encouraging a positive mindset, we can look after ourselves and each other

 

Course format:

The course will be run via zoom – a joining link will be shared with you a few days before the event. We provide interactive sessions with between 3 and 12 delegates allowing opportunity for small group discussions. Please therefore ensure you can log in using your own device (rather than sharing devices with colleagues) with sound and video.

Cost:

The course is fully funded, however, we do offer you the opportunity to donate £10.00 per delegate to the Cameron Fund. The booking process allows you to make a donation or not. 

Cancellations:

If you are unable to attend please consider whether your place can be used by a colleague. Late cancellations and DNAs are costly in terms of finance and time – if you need to cancel please let us know at least 5 days before the course date.

Dates:

11th September – 10.30am-12.00pm

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